Privacy Policy
I. Introduction
Welcome to the BambooThing website (hereinafter referred to as "this website"). This website is dedicated to providing global enterprise customers with research and development, production, wholesale and export supporting services of bamboo products (including disposable bamboo chopsticks, bamboo tableware, bamboo sticks, bamboo charcoal, bamboo products, bamboo raw materials, etc.).
We are well aware of the significance of enterprise information and the privacy of contacts. We always abide by laws and regulations such as the Personal Information Protection Law of the People's Republic of China, the Cybersecurity Law, and the Data Security Law, and handle the information involved in your use of the services of this website based on the principles of "legality, propriety, and necessity", and are committed to safeguarding your information security and legitimate rights and interests.
This Privacy Policy applies to all operations you conduct through this website (including both PC and mobile versions), including but not limited to filling out purchase inquiry forms, browsing product information, querying bamboo products industry news, and conducting business communication with us. Please read this policy carefully before using this website. If you continue to use the services of this website, it will be deemed that you have fully understood and agreed to all the contents of this policy.
Ii. Information We have Collected
We only collect the information necessary for the B-end business connection of bamboo products and do not collect irrelevant data. Specifically, it is divided into the following two categories:
(1) Information you voluntarily submit
When you fill in and submit the procurement inquiry form through this website or initiate business communication with us, to ensure that we can accurately respond to your procurement needs and complete the business cooperation connection, the following information must be provided (the items marked as "required" are the core information for completing the business, and the items not marked are supplementary information to assist in optimizing services) :
Enterprise basic information: Full name of the company (optional);
Contact information: Contact person's name (required), mobile phone number (not required), email address (required, for sending formal quotations, order vouchers, export compliance documents, etc.);
Procurement requirement information: Categories of bamboo products to be purchased (such as disposable sky-cut bamboo chopsticks, bamboo tableware, bamboo raw materials, etc., necessary), country/region of receipt and detailed address (necessary, for calculating logistics costs and export compliance review);
Security verification information: Verification code (required, used to prevent malicious form submission and ensure the security of your enterprise information).
(2) Information we automatically collect
To optimize the user experience of this website, ensure service stability and business security, we will automatically collect the following "non-identifiers" information through server logs or technical tools. This type of information cannot be directly associated with specific enterprises or individuals and is only used for website operation analysis and risk prevention and control:
Device and Access information: The model of the device you used, the version of the operating system, the type of browser, the language of the browser, the IP address of the access, the access time, the pages of this website you browsed, the duration of page stay, and the click operation record.
Cookies and similar technologies
Essential cookies: They are only used to ensure the normal operation of basic functions of this website, such as temporarily saving part of the inquiry form content you have filled out and identifying browser compatibility to adapt page display. This type of Cookie does not collect any sensitive information. If you disable it through browser Settings, it may cause the inquiry form to fail to be submitted or saved normally.
Analytical cookies: They are used to count the website traffic, user browsing paths and the frequency of function usage, helping us optimize the product display layout and simplify the inquiry process. You can disable such cookies independently through your browser Settings. Disabling them will not affect the core inquiry service, but may only prevent us from precisely optimizing the website experience.
We do not use advertising cookies and will not collect your commercially sensitive information through cookies.
Iii. Purposes of Information Use
The information we collect is only used in the following scenarios directly related to BambooThing's bamboo products business, for no other purposes, and strictly adheres to the "minimum necessity" principle:
In response to procurement requirements: Based on the information in the inquiry form you submitted, we provide services such as quotation calculation for bamboo products, production cycle estimation, sample delivery arrangement, order signing and performance connection.
Optimize service experience: By automatically collecting access data, improve the loading speed of this website's pages, adjust the display priority of frequently queried bamboo products, and simplify the filling items of the inquiry form.
Ensure business security: Monitor abnormal operation behaviors (such as submitting invalid inquiry forms multiple times within a short period of time, maliciously attacking the website server, forging enterprise information to submit procurement demands), prevent risks such as false procurement, information abuse, and commercial fraud, and protect your enterprise information and our legitimate rights and interests.
Necessary business communication: Send inquiry responses, order progress notifications (such as production completion, logistics shipment, customs clearance reminders, etc.) to your contacts; If you do not need to receive non-essential notifications (such as industry news, exhibition invitations), you can inform us by replying to an email or text message. We will immediately terminate the relevant push notifications without affecting the transmission of core business information.
Information Storage and Cleaning: Your inquiry form and business connection information will only be retained for one year after "full fulfillment of procurement requirements" or "mutual confirmation of termination of cooperation". After the expiration, all information will be cleared through "irreversible data deletion". The automatically collected device and access logs will only be retained for three months. After the expiration, they will be automatically anonymized (IP addresses, device identifiers and other associated information will be deleted, and only desensitized data such as "page views" and "browsing duration statistics" will be retained).
Iv. Information Sharing, Transfer and Disclosure
We strictly control the scope of information sharing and only cooperate with third parties when it is "necessary for business and to ensure security". We always ensure that your information is not used for commercial promotion or data trading. The specific rules are as follows:
(1) Scope of information sharing
To complete the closed loop of bamboo product procurement business (such as logistics distribution, export customs clearance, and technical operation and maintenance), we will share the "minimum necessary" information with the following third parties. Moreover, we will sign a "Data Processing Agreement" with the third parties, clearly defining their information protection responsibilities, usage scope and confidentiality obligations, and regularly check their performance
Logistics service provider: If your procurement involves the transportation of bamboo products (including domestic distribution and international export), you need to share your company name, actual business address, contact person's name and phone number, receiving country/region and detailed address with the cooperating logistics enterprise for arranging warehousing, transportation scheduling, customs declaration and inspection, terminal distribution and logistics status tracking.
Technical support service provider: If you need assistance from a third-party technical team to maintain the stability of this website (such as server operation and maintenance, repair of the inquiry form function, and network security protection), we will only share anonymized access logs with them and will not provide any information that can identify your identity or your enterprise.
Export compliance assistance agency: If your procurement involves the export of bamboo products, you need to share your company name, product categories and quantities, and information on the countries/regions of receipt with qualified customs brokers and commodity inspection institutions to complete the compliance process of export customs clearance, and only provide the minimum range of information necessary for export.
(2) Information transfer is prohibited
We will not transfer your information to any third party for commercial promotion, data trading, advertising placement or other purposes. Unless there are legal circumstances such as company merger, division, cancellation, or bankruptcy liquidation, and the transferee needs to make a written commitment to continue fulfilling the information protection obligations under this Privacy policy and meet the same security protection standards, we will not transfer any information.
(3) Exemption circumstances
In the event of delays in information processing or abnormal access caused by force majeure (such as earthquakes, floods, typhoons and other natural disasters, or temporary regulatory requirements from government departments, public health events leading to service disruptions on this website, etc.), we shall not be held responsible for any remedial measures we have taken with reasonable efforts (such as emergency backups, service migrations).
If your information is illegally obtained by others (such as when you voluntarily disclose your account information to a third party or your device is maliciously invaded, resulting in information leakage), or if information security risks occur due to your use of third-party tools not provided by this website (such as illegal plugins or non-officially authorized form-filling software), we shall not be held responsible.
V. Your Rights
As an information provider, you have the right to exercise the following rights over the enterprise and contact person information you submit. We will provide you with free support and will not set unreasonable application thresholds
Information access right: You can apply to us for "viewing the submitted inquiry information, order progress and stored enterprise/contact person information" through the email address or mobile phone number reserved during the inquiry. We will provide a copy of the information by email within 5 working days.
Right to correct information: If you find any errors in the submitted information (such as changes in the enterprise address, updates in the contact person's phone number, or adjustments to the procurement demand parameters), you can provide relevant proof materials (such as the enterprise address change notice, contact person's identity proof) and contact us via email. We will complete the information correction within 3 working days and inform you of the correction result simultaneously.
Right to delete information If you confirm that you will no longer cooperate with us or believe that the information we store exceeds the "business necessity scope" (for example, if the information has not been deleted within one year after the termination of the cooperation), you may submit a written deletion application to us (please indicate "BambooThing Information Deletion Application" in the subject line of the email and attach a confirmation letter with the company seal). We will complete the deletion of information within 3 working days (except for the information required to be retained by laws and regulations. For example, if the order-related information needs to be retained to cooperate with tax verification, we will inform you of the basis and period for retention).
Cookie management rights: You can enable or disable cookies through your browser. We will not restrict your use of the core inquiry service of this website if you disable non-essential cookies.
Right to Objection and Complaint: If you believe that our information processing behavior violates this Privacy Policy or relevant laws and regulations (such as sharing information without consent or using information beyond the scope), you can provide feedback via email. We will verify it within 5 working days and provide a handling solution.
Vi. Protection of Minors
The BambooThing website serves B-end enterprise customers. All services are provided to legally established enterprises or organizations. It does not offer any services to minors and will not actively collect their personal information. If the information of a minor (such as filling in the contact name as a minor) is submitted due to accidental operation, you can contact us immediately. We will delete the relevant information within 24 hours and assist you in correcting it to the contact information of an adult.
Vii. Policy Updates and Notifications
Update Mechanism: If this Privacy Policy needs to be modified due to events such as revisions to laws and regulations, adjustments to BambooThing's business model, or upgrades in technical means, we will post an update notice on this website, stating the modified content, effective date, and reasons for the modification to ensure that you are fully aware of the changes.
Effective rule: The revised privacy policy shall come into effect 15 days after its release. If you continue to use the BambooThing website services after they take effect (such as submitting new inquiry forms or browsing product information), it will be deemed that you accept the revised terms. If you do not accept, you can stop using the services of this website. We will handle the stored information in accordance with the original privacy policy without affecting your legitimate rights and interests that have already arisen.
Viii. Application of Law
Legal Application: The establishment, performance, interpretation and dispute resolution of this Privacy Policy shall be governed by the laws of the People's Republic of China. If your procurement involves international business and complies with the privacy protection regulations of the target country or region (such as the EU GDPR, the US CCPA), we will additionally follow the compliance requirements of that region.
Ix. Contact Information
If you have any needs for information inquiry, correction or deletion, or have any questions or complaints about this Privacy Policy, you can contact us via email. We promise to provide a clear reply or handling result within 15 working days
Email: bamboothingcom@gmail.com (please indicate in the subject line "Privacy Policy Consultation", "Information Correction Application", "Complaint feedback", etc. in the email for quick classification and processing);
BambooThing
